Who we are
Our website address is: https://www.chacha.co.za.
Terms and conditions
ChaCha is a business that retails in new and pre-used items such as clothes, shoes, bags, accessories, intimates, gifts etc.. Online. All users and buyers on this site are bound by the terms and conditions.
When purchasing an item, the buyer enters into a contract with ChaCha. The purchase is only accepted and processed once payment has been received thru our link with Pay fast.
No items can be reserved.
We only display items that are available in stock. If by error the stock is shown incorrectly and we can not supply the item that has been purchased, ChaCha will refund the full amount to the buyer.
ChaCha does not offer back orders.
All products ChaCha distribute or promote will be described to our best knowledge, regarding fabrics, sizing and quality.
Fraudulent use of credit cards on your site is not ChaCha responsibility. Pay fast is our payment portal, they have the right to refused fraudulent payments.
Once payment is received the order will be prepared and the Courier Guy our preferred supplier will collect and deliver the parcel to provided address.
The shipping time or additional costs will be stated when checking out. The delivery cost will either be added on your check out or will be included in your purchase.
Please ensure that correct delivery address is provided and contact details. If the courier is unable to delivery package any additional costs will be to the buyer.
You will be able to track your purchase.
Once an item leaves ChaCha it is no longer our responsibility if it is stolen or lost or damaged on route. It is then the courier company’s responsibility.
If any damaged is done to package or the item has been supplied incorrectly, please inform us with in 3 days. hello@ChaCha.co.za with photos if possible so that the problem can be rectified.
Unfortunately, there is no cancellations once the order has been processed and paid for.
Returns and exchanges
ChaCha reserve the right to refuse a return or exchange on an item.
If a refund is necessary, you will either receive a payment thru an eft or a credit to purchase another product with us.
A product maybe de requested to be returned so that a repair/replacement can be arranged depending on the situation.
Please note shipping fees are not refundable.
It is your responsibility to check our sizing chart and ensure that you order correct size that will fit you.
Pre-owned items are selected on uniqueness and quality. they are washed and checked for any faults. If unsatisfied with your pre-owned purchase it must be returned with in 24hours to qualify for a refund.
We do not accept returns on the following items: swimwear, intimates, sunglasses, hats, footwear (once it has been worn), make-up, items that have been altered.
No special orders can be returned.
ChaCha has taken steps to protect your personal infomation. For the end clause, “personal infomation” is defined according to details in the promotion od Access to Information Act, number 2 of 2000 (PAIA). This infomation can be downloaded from:
The store will require your personal information for processing your order. The linked service providers with payment and courier will also require your person details.
You will be given the option if you would like to be sent promotional items from ChaCha only.
ChaCha will remove your data from our databases on request, unless there is a legal reason to store the data.
Country of domicile
This website is governed by the laws of South Africa and ChaCha chooses as its domicile citadel et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
ChaCha may, in its sole discretion, change this agreement or part thereof at any time without notice